Recently on Twitter I briefly spoke about my recent run-in with a rude counter girl/makeup artist at a well-known cosmetic brand.
Here’s a brief history: I went into Myer in Bondi Junction to just have a browse around to see what was new and what new products were on the market and have a look at a few makeup brands’ collections that had just released.
I come across this brand’s recent collection and decided to have a quick look for myself after reading and watching many positive reviews on it.
Needless to say I was less than impressed. And it’s not because I think this brand is not the holy grail of makeup and cosmetics like some beauty junkies think, I honestly wasn’t thrilled by it.
A fellow shopper standing next to me looked over to me and commented on my lipstick. “I love that lipstick on you! Where did you get it from?” she asked. It just so happened to be this brand’s regular lipsticks.
After telling her, I put my two cents in and added, “It’s been my go-to lipstick for years and I love it, but I’ve tried better.” which is the honest truth. I wasn’t trying to insult this brands’ merchandise or slander their name, it’s the truth! Everyone talks like they’re the be-all-and-end-all makeup brand because it’s not considered “drugstore” in Australia and is vastly popular in terms of availability, but like I said – IT IS NOT THE HOLY GRAIL OF MAKEUP – and that’s the truth! They were good, once upon a time, but in the last two years or so their quality in products have diminished to something that is worse than drugstore.
When the counter girl heard me talking to a fellow shopper she launched into a public argument with me. Other shoppers were repulsed by her behaviour and walked off, I walked away embarrassed for her because she just put (several) nails in the coffin of her employer’s reputation.
I later on walked to Inglot, which is a fairly large counter in the middle of the Bondi Junction Westfield.
Now, I will state now that Inglot is NOT paying me to say this, but they are really outstanding when it comes to customer service and their products.
Their range in eyeshadows are out of this world – they come in every hue and in every finish you can think of and are highly pigmented. Their lipsticks are amazing and don’t dry out your lips. Nailploshes as well; a massive range and they also have glittery top coats, matte finishes and fast drying.
The great thing about them is that they’re not expensive at all. Shadows are $10 each and you can customise your own palette to suit you with their Freedom System. When you’ve finished your eyeshadow, you can just replace it with a new one.
So, one this particular day I decided to share my little story with the makeup artist at Inglot and she and I managed to laugh about it. She agreed with me that products by this particular brand isn’t all that it’s cracked up to be and she much prefers other products by other brands, in which is didn’t just plug Inglot. (Gotta love a gracious makeup artist who works counters).
So to other counter makeup artists, don’t get big-headed about your own brand. Think outside the square and experiment with other products with other brands and realise your brand is NOT the holy grail of makeup. All GOOD makeup artists know this.